If you ship out an order and it gets lost, we will recognize that you've upheld your part of the transaction. That's why we will still pay out your earnings in the case of lost mail or damage that occurs in transit, as long as the order was shipped and packaged reasonably well. (Reused packaging is fine! Just make sure it's intended for the mail, not a cereal box or shoe box.)

All we ask is that you list your books honestly, package them safely, and give everyone the benefit of the doubt. If a buyer submits an issue report with us, we may hold your earnings temporarily while we work out a solution. In this case, we will notify you of the situation and keep you updated. If this happens, don't fret! We love our sellers and will do everything we can to make things right for all parties.

We are passionate about delighting our PangoBooks users, but we know that things happen that are out of everyone's control. Don't hesitate to reach out if you encounter any of the following issues:

•Damage to books
•Books not in condition described
•Incorrect books
•Lost or unreceived books

When you purchase a book from a PangoBooks seller, you have 72 hours after delivery to report any issues before we release the earnings to the seller. To make sure we are able to provide the best solution possible, we ask that you let us know about any issues within this time frame.

How to submit an issue report:

•From the order details page on your account
•From the order details link in your confirmation email.
•By emailing us at support@pangobooks.com

Even if you reach out beyond those 72 hours, we will do our best to work toward a solution for you. We may ask for some photos of the damage or of the packaging, but we'll always make sure everyone is satisfied with the resolution.

Readers. Collectors. Teachers. Parents. Librarians. Students. Neighbors. The PangoBooks community comes from all walks of life, all ages, all backgrounds, all across the country, and all united by one thing: our love of books. There's something really special about that, isn't there? Your PangoBooks transaction isn't just with us, it's with readers all around you. If you're trying to shop small, you can't get much smaller than buying from another reader!

Because our sellers are individuals all across the country and not traditional businesses, we do not have a standard return policy. However, if you are unsatisfied with your order for any reason, let us know! We can reach out to the seller to see if they'd accept a return or we can find some other options, including a potential return to our warehouse. We love books as much as you do and want you to have a great experience every time you shop on PangoBooks.